Why Our Founder Left the Insurance Side to Represent Injured People
Most people never get to see how a claim looks from inside an insurance company. Our founder, Alex Sarajian, did. Before starting LA Injury Attorneys, he worked as an insurance adjuster, and that job gave him a firsthand look at how insurers actually handle the claims that land on their desks.
What he saw was a pattern. Delay. Deny. Repeat. And it bothered him enough to change careers.
The Adjuster Job Was an Ideal Education
Working as an adjuster was ideal in one specific sense: it was an education you cannot get from the outside. He got a firsthand look at how insurance companies want to delay things and deny claims, and at how those decisions get made day to day.
That is not a small thing to understand. When you have sat on the other side of the file, you know what an insurer is looking for, what makes them nervous, what makes them move, and what they are hoping an unrepresented claimant will never notice.
What Bothered Him Most: People Being Taken Advantage Of
It genuinely bothered him to see what was happening. Companies were really trying to take advantage of people, and the people most exposed were the ones who had been seriously injured and had no proper representation and no voice for themselves.
That combination is the problem. Someone is hurt, out of work, dealing with medical appointments, and suddenly they are negotiating against a company that handles claims professionally, every day, at scale. The imbalance is not accidental.
Seeing that up close became the real impetus to switch and go to the other side, to fight for people who have been seriously injured.
Why Insurers Delay and Deny
We are describing what our founder observed as an adjuster, not accusing every adjuster of bad faith. But the incentives are worth understanding if you have a claim open right now.
Delay works in the insurer’s favor
Time pressure lands on the injured person, not the company. Bills arrive on a schedule. Rent arrives on a schedule. A claim that drags on makes an early, low offer look more attractive than it should. The longer things sit, the more likely someone accepts less than the claim is worth simply to make it end.
A denial is not always the end of the story
A denied claim can feel final, especially when it arrives in formal language on company letterhead. Being told no by an insurer is not the same as having no claim. It is a position taken by a party with a financial interest in the outcome.
An unrepresented claimant is a different negotiation
When there is nobody on your side who knows how claims get valued, documented, and pushed forward, the conversation is not a negotiation between equals. That is exactly the gap our founder kept seeing.
How Insurance-Side Experience Changes the Way We Build a Claim
Knowing how the other side thinks shapes practical decisions. It informs how we document an injury, how we anticipate the arguments an insurer will make, and how we respond when a claim gets slow-walked or turned down. It is the difference between reacting to an insurer’s process and understanding it.
We put that experience to work across the injury claims we handle in Los Angeles and throughout California, including:
- Auto Accidents
- Truck Accidents
- Motorcycle Accidents
- Ride Share Accidents
- Pedestrian Accidents
- Bus accidents
- E-bike and e-scooter injuries
- Slip and falls
- Workers Comp
- Traumatic Brain Injury
- Spinal Cord Injury
- Wrongful Death
What to Do if You Feel Your Claim Is Being Stalled
If your claim seems to be going nowhere, or if you have already received a denial, a few things are worth keeping in mind.
Do not assume the first offer reflects what your claim is worth. Early offers often arrive before the full picture of an injury is even clear.
Keep your own records. Treatment, appointments, time missed from work, and how the injury affects daily life all matter to how a claim gets valued.
Get an outside read before you sign anything. Once a settlement is accepted, that decision is generally final. It is worth understanding your options first.
Ask questions early. Our team is available 24/7 to answer questions and provide peace of mind during a difficult time, and consultations are free.
Frequently Asked Questions
Why do insurance companies delay injury claims?
From what our founder observed working as an adjuster, delay is part of how claims get handled. Waiting puts financial pressure on the injured person, not on the company, which can make a low early offer look more appealing than it should.
Does a denied claim mean I have no case?
Not necessarily. A denial is a position taken by a company with a financial interest in paying less. It is worth having someone review the claim before you accept that answer as final.
Why does it matter that a lawyer used to work for an insurance company?
Because it means seeing the process from the inside: how claims get evaluated, how decisions to delay or deny are made, and what an insurer expects from an unrepresented claimant. That perspective informs how we build and negotiate claims.
What does it cost to talk to your team?
Consultations are free, and there are no fees unless we win.
Do I need a lawyer if I was seriously injured?
Serious injuries tend to involve the highest stakes and the biggest gap in bargaining power. Our founder switched sides specifically because he saw seriously injured people without proper representation being taken advantage of.
Talk to Someone Who Has Seen Both Sides
If an insurer is delaying your claim, has denied it, or is pressuring you toward a quick number, you do not have to figure it out alone.
Schedule A Free Consultation with LA Injury Attorneys.
Disclaimer:Â This article is provided for general informational purposes only and should not be considered legal advice. Every personal injury case is unique, and the laws that apply may vary depending on the specific facts. Reading this article does not create an attorney-client relationship. If you have questions about your legal rights or deadlines, consult a qualified California attorney regarding your particular situation.